The geographical delivery area for the Léora boutique offer is as follows: – France and overseas territories: mainland France, Corsica, Guadeloupe, Guyana, Martinique, Monaco, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin – Europe : Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Hungary, Canary Islands, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland – USA – Canada – Rest of the World: Argentina, Australia, Bahrain, Brazil, China, South Korea, Israel, Japan, Lebanon , New Zealand, Reunion, Singapore, Taiwan, Turkey.
The Customer can contact Leora's customer service for more information on the delivery conditions in a specific country in the world. Orders to countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. They are to be paid directly to the carrier upon delivery. The customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the Customs Service for more information.
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to Léora. The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for re-shipping the order will be entirely the responsibility of the Customer. Léora cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/or communications). The information entered for the delivery is the responsibility of the Customer during the payment. No modification can be made afterwards by Léora.
Orders placed online via the www.larucheleora.com website are collected within the workweek. Léora undertakes its best efforts to ship orders within five working days of payment for the product. Added to this are the delivery times of carriers, which are 24 to 48 hours for mainland France and 4 days to 15 days for the rest of the world, depending on the destination. Léora informs its Customers that these shipping times do not include Saturdays, Sundays and public holidays.
Means of delivery in Metropolitan France
Packages are sent by Chronopost. Deliveries are made Monday to Friday, except public holidays. The package is picked up by Chronopost and delivered by hand, against signature, to the delivery address indicated by the Customer. In the event of absence during delivery, a transit advice note is left at the delivery address indicated by the Customer, which allows the latter to collect their package from the nearest post office. Parcels are kept pending at the Post Office for 15 calendar days. In the event of non-collection within the time limits set by the carrier, the products will be returned to Léora, which reserves the right to reimburse the price of the products, the shipping costs remaining the responsibility of the Customer.
The products are packaged in such a way as to comply with the transport standards in force, and to ensure optimal protection of the products during their delivery. The Customer is asked to respect these same standards when returning a product, whether during an after-sales service, or when returning for convenience. In the event of a product return, if we find that the product is returned to us damaged due to insufficient quality packaging, Léora may decide to only partially reimburse the product or refuse to reimburse it if it is impossible to resale as is.
Customer responsibility for checking packages upon receipt – damaged packages
Léora reminds that it is the Customer's responsibility to inspect their packages upon receipt in the presence of the delivery person and to immediately notify the carrier, to make the necessary reservations on the delivery note in the event of partial or total deterioration and/or to refuse the parcel and to notify Léora customer service of any anomaly noted (shock, damaged parcel, delivery date not in accordance with the normal delivery service deadlines).
For French domestic shipping: Léora has a maximum of three (3) days to place a complaint with the shipping company. For international shipping: complaint policies vary by geography but no later than twenty-one (21) days following delivery. The complaint must be substantiated and accompanied by proof of the damage suffered (letter of transport, invoice of purchase, photographs justifying the damage...). Given the above it is necessary to file your complaint to Léora of the reception or at the latest within 24 hours. In the event that no reservations have been made on the delivery note presented to the Customer by the carrier, the product is deemed to have been accepted by the Customer and cannot be the subject of any dispute concerning its delivery. In the absence of detailed reservations made by the recipient on the delivery note, it is up to the claimant to provide proof that the damage occurred during transport and to establish that the damage is attributable to transport.
In the case of a delay in delivery in relation to the deadlines announced by the carrier, the Customer must first contact the carrier (e.g., UPS for US and Canada) or its distribution office in the case of La Poste, to see if the package is not pending. If necessary, the Customer may contact Léora Customer Service by telephone or e-mail to open a dispute or investigation file to search for the package. It happens that parcels are misplaced by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days of receipt of the shipping notice from Léora and this with a complaint filed with the competent authorities. Under these conditions, Léora is responsible for making the necessary complaints to the carrier concerned. Once the complaint and the opening of an investigation have been carried out, it may run for a period of 6 weeks to have a return from the carrier. If the package is found, it will be forwarded immediately to the Customer's address. In the event that the package is not found, the Customer may then request a refund of the amount paid.