Terms of sale

These general conditions of sale apply to all sales made on the La Ruche Léora website.

The larucheleora.com website is a service of:

• SAS LEORA
• located 6 rue Rimbaud 33200 BORDEAUX, FRANCE
• URL address of the site: larucheleora.com
• e-mail: info@larucheleora.com
• telephone number: +33.6.58.06.38.95

The La Ruche de Leora website sells luxury babywearing carriers, wraps, ring slings and accessories. The customer declares to have read and accepted the general conditions of sale prior to placing their order. The validation of the order therefore implies acceptance of these general terms and conditions of sales.

Article 1 – CONTENT

The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the La Ruche Leora website. These purchases mainly concern baby carriers and related accessories.

Article 2 – PRE-CONTRACTUAL INFORMATION

The buyer acknowledges having had communication, prior to placing their order and concluding the contract, in a readable and understandable manner, of these general terms and conditions of sale and of all the information listed in article L. 221- 5 of the French Consumer Code. The following information is transmitted to the buyer in a clear and understandable manner:
- the essential characteristics of the property;
- the price of the good and/or the method of calculating the price;
- if applicable, all additional costs of transport, delivery or postage and all other possible costs and/or duties payable;
- in the absence of immediate execution of the contract, the date or the deadline on which the seller undertakes to deliver the goods, whatever their price;
- information relating to the identity of the seller, to their postal, telephone and electronic contact details, and to their activities, those relating to legal guarantees, to the functionalities of the digital content and, where applicable, to its interoperability, to the existence and the procedures for implementing warranties and other contractual conditions.

Article 3 – THE ORDER

3.1 Placing the order

Individual Customers can place their order with Leora online 24 hours a day, 7 days a week during fire sales. As many of our products are produced in very limited series and demand is high, there are not always products available on our site. Our sales are announced on our page www.facebook.com/larucheleora or on our account www.instagram.com/la_ruche_leora

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below. In all cases, the online provision of the credit card number and the final validation of the order by the Customer will constitute proof of the order and payment of the sums for the products selected in the order. This validation is worth signature and acceptance of all the operations carried out on the website larucheleora.com.

Once the order has been placed, it will no longer be possible to modify the name of the recipient thereof and the delivery address will no longer be subject to modifications.

For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions.


3.2 Order Confirmation

An e-mail is automatically sent to the customer to confirm the order taking provided that the e-mail address indicated in the registration form does not contain an error. The Customer must verify the completeness and conformity of the information he provides to Leora. The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipment will be borne by the Customer.

As soon as the package is delivered to the carrier, the Customer receives an email indicating the tracking number, provided that the email address indicated in the registration form does not contain an error. The customer can check the progress of the delivery at any time by logging on to the transporter (Chronopost or UPS) website

Leora cannot therefore be held responsible for unavailability or errors that may affect the information provided by its carriers. Leora nevertheless strives to make this information as clear as possible and to make the transport with its carriers as reliable as possible. The Customer may at any time contact Leora's customer service to be informed of the status of their order. Leora cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/or communications).

3.4 Proof of order

The digital record, kept in the computer systems of the Leora company under reasonable security conditions, will be deemed proof of any communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 4 - PRODUCT INFORMATION 

 4.1 Product caracteristics 

Leora is a publisher or babywearing tools, fashion and home accessories. The list and description of the goods offered by the Seller can be found on the larucheleora.com website. The information, characteristics, photographs and graphics presented on the larucheleora.com website are presented with the greatest possible accuracy. Each Product sheet presents the essential characteristics of the Product selected in accordance with Article L.111-1 of the French Consumer Code, as well as their respective prices. This information is intended, without being exhaustive, to inform the Customer as completely as possible about the essential characteristics of the Products. However, the parties agree that the illustrations or photos of the products offered for sale have no contractual value. The Customer is informed, subject to his rights, of the possibility of a difference in presentation on Delivery, this difference not affecting in any way the content and characteristics of the Product. The items offered by Leora are made from natural textile fibers and have undergone the lowest possible transformation process to respect the natural quality of the fiber and reduce the ecological impact as much as possible. The textiles are woven in a workshop working in an artisanal way. Consequently, they present imperfections and irregularities deemed normal, the description of which follows.

Leora uses spools of thread no larger than 1.5 kg. As a result, the presence of end-of-spool knots is inevitable in the fabric. It is also normal to see small jumps in the threads not exceeding 3mm. They are random and do not call into question the solidity of the fabric. Threads protruding from the hems and irregularities in the color and thickness of the fibers may be observed. All of these defects and irregularities are considered normal and related to the process used in the design of Leora products. For this reason, they are not mentioned in the product description. In addition, they do not entail a discount on the sale price. Acceptance of these General Terms and Conditions of Sale implies acceptance of these defects. On the other hand, articles which present a more visible aesthetic defect, measuring more than 2 cm, are classified as “second choice”. A visible mention is indicated at the time of the order and their price is reduced by 10%.

4.2 Product availability

Leora undertakes to make good on orders received only within the limits of available stocks for each product. Availability may vary within the same day depending on the level of sales. Leora updates availability very frequently. In the event of unavailability of the products, Leora undertakes to notify the Customer by telephone or e-mail as soon as possible. If the order has already been paid for by the Customer, Leora undertakes to make a full refund free of charge within 72 working hours. Leora cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding , fire.

Article 5 - PRICE

The prices are indicated in euros or US dollars, are only applicable on the date of validation of the order by the Customer. The prices do not take into account delivery costs, gift wrapping costs, any promotional offers and personal reductions, indicated before the final validation of the order. Taxes may be included in the advertised price but may change or be included at checkout, depending on Customer location and their specific local taxes. This contractual information is presented in French and English on the larucheleora.com website. The prices take into account the French VAT if applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, on the date stipulated by the decree of application. However, prices cannot be changed once the Customer's order has been placed. Similarly, if one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the items present on the larucheleora.com site. Orders to countries outside the European Union are not subject to French VAT. The prices indicated on the site at the time of the order are excluding VAT and therefore do not take into account the VAT. However, these orders are subject to any taxes and customs fees of the country of destination. Leora cannot be held responsible for any charges applied by customs in the shipping country. The telecommunications costs necessary to access the larucheleora.com website are also the responsibility of the Customer. The prices displayed on the site are subject to change at any time.

Article 6 - PAYMENT

6.1 Means of payment

Payment by credit or debit card :

For payments by credit or debit card, our partners PayPlug and Shopify Payments are responsible for securing payments. All information that Customers communicate to Leora is strictly protected and guarantees the compliance and security of each transaction.

Payment by PayPal:
Convenient, free and secure, all you have to do is enter your email address and password associated with your account. You can pay in an instant, without providing your bank details. It is possible to pay in 4 times by Paypal. The eligibility conditions and the cost of this service depend on the policy of Paypal and are their sole responsibility.

Payment in installments with Alma:
Alma allows you to pay your order in installments by credit card, for an amount limited to €1,000. This service is billed according to Alma's general and specific conditions that you accept by using it.

The Customer guarantees Leora that they have the necessary authorizations to use the method of payment they have chosen, during the validation of the order form. The debit of the purchases on the customer's account is made at the time of the processing of the order or the pre-order. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay given by credit or debit card is irrevocable, including for pre-orders. Leora implements all necessary means to ensure the security and confidentiality of data transmitted online. For this purpose, the site uses a secure method of payment SSL (Secure Socket Layer) which allows the encryption of Customer bank details during their transmission on the network. The transmission is encrypted by software when the padlock symbol appears in the webbrowser. The transaction is carried out via the Crédit Agricole bank, which alone has the banking information provided on the site at the time of payment. The Leora company reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment.

In particular, Leora reserves the right to refuse to make a delivery or to make good on an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. In the absence of receipt of the whole the payment within 24 hours following the placing of the order, the latter will automatically be deemed canceled. As part of an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge, the Customer may be asked to send by fax or e-mail to the Leora company a valid ID as well as a proof of address. The order will only be validated after receipt and verification by our services of the documents sent. In the absence of receipt of these parts within 24 hours following the placing of the order, the latter will be deemed canceled as of right.

6.2 Invoice

Leora remains the owner of the Products delivered until full payment by the Customer. The above provisions do not preclude, upon delivery of the Products, the transfer to the Customer of the risk of loss or deterioration of the Products subject to retention of title as well as the damage they could cause.

Article 7 - DELIVERY

Detailed in our shipping conditions

Article 8 - WITHDRAWAL AND RETURNS 

Detailed in our shipping conditions and our refund conditions

Article 9 - GUARANTEES, COMPLAINT MEDIATION

9.1 Commercial warranties
In accordance with Article 4 of French Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee the Customer against all the consequences of non-compliance or defects hidden from the thing sold. Leora undertakes to reimburse the Customer for products that are apparently defective or do not correspond to the order placed. The Seller recalls that the products, services and information offered by Leora do not in any way replace the constant vigilance of adults and verification of the rules of use as mentioned in the instructions for use attached to the product. Moreover, only French law applies to the marketing of Leora products. Leora cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

 The warranty on Leora products is valid for a period of 1 year from the date of receipt by the customer. It is only valid on behalf of the customer who buys the product directly from Leora and cannot be valid in the event of resale by the customer to a third party.

9.2 Complaint / Mediation
Any complaint must be made in advance by e-mail or by telephone to Customer Service.
Contact address: info@larucheleora.com
Telephone: +33 6 58 06 38 95
In the event of a dispute, the buyer may also resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example ). Furthermore, in accordance with Article L.616-2 of the French Consumer Code, Leora informs the Customer of the existence of the platform put online by the European Commission, the purpose of which is to collect any complaints arising from a online shopping by European consumers and then forward the cases received to the competent national ombudsmen.
The link is: http://ec.europa.eu/consumers/odr/
If applicable, the refund will be made within 14 days of receipt of the Product by Leora depending on the method of payment chosen during the Order, either on the credit card used for payment, or on the Customer's PayPal account, or Wire Transfer. These provisions are not exclusive of the aforementioned right of withdrawal.

Article 10 - LIABILITY

The products offered comply with the applicable French legislation and the standards applicable in France. Leora cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the Customer to check with the local authorities the possibilities of importing or using the products you plan to order. Leora cannot be held liable for inconveniences and damages relating to the use of the Internet network, such as a break in the service, the presence of computer viruses or external intrusions and more generally all cases qualified as force majeure or acts of third parties. by the courts. Hypertext links may refer to sites other than the larucheleora.com site. Leora disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

Article 11 - FORCE MAJEURE

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is rendered impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the prejudiced party. Specifically, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: Total or partial strikes, internal or external to the company, the blocking of means of transport or supplies for any reason, governmental or legal restrictions, computer failures, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to Customers.

Article 12 - PERSONAL DATA

Visitors or Customers of the larucheleora.com website have at any time a right to access, modify, rectify and delete data concerning them by simple e-mail to info@larucheleora.com, in application of the article 34 of the French law “Informatique et Libertés” of January 6, 1978. Leora uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the user's computer. Cookies make it possible to report a previous visit by the user to the site and to link the user to his personal data left on the site, in particular in the context of identifying the shopping cart. To find out more, you can consult the documentation made available by the French authority CNIL at the following link: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser#c5547

You can at any time configure, modify or delete the cookies stored by your various browsers on your computer, tablet or telephone. To do this, we invite you to consult the instruction pages of the various browsers you use to be informed, to configure according to your choices, and to know how to delete the cookies present on your computer if you wish:

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=fr
Firefox: https://support.mozilla.org/fr/kb/enable-disable-cookies
Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/fr-fr/HT201265

When entering the contact form, Leora collects your name and email address. This data is necessary to respond to your request. They are kept for a maximum of 1 month on a reasonably secure computer medium. At the time of the order, Leora collects your name, your e-mail address and your postal address. This data is necessary for the establishment of your invoice and the dispatch note of your purchase. Leora keeps this data for 5 years on a reasonably secure computer medium. Leora informs its Customers that the processing of this personal and/or personal information has been declared to the CNIL under number 2179243v0 of May 3, 2018. To proceed with the payment of your order, you will be redirected to the platform Woocommerce managed by Crédit Agricole. The protection of your payment data is therefore the responsibility of Crédit Agricole. We have no access to this data.

Exercizing user rights

In application of the regulations applicable to personal data, users have the following rights, which they can exercise

• the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy.
• the right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
• the right to delete data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
• the right to limit processing: users can request the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR.
• the right to object to the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
• the right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website.

Article 13 - INTELLECTUAL PROPERTY

All of the content (texts, comments, works, illustrations, images, videos, graphics, sound, etc. including the underlying technologies used) displayed on this site is reserved under copyright as well as under of intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property without prior authorization from Leora. Any total or partial reproduction of the Leora company catalog is strictly prohibited. Anyone with a website wishing to place a simple link on their site directly to the larucheleora.com site must request authorization from Leora. An authorization given by Leora will in no way constitute an implicit agreement of affiliation and will in no case be given definitively. At Leora's simple request, this link must be removed.

Article 14 - CONDITIONS INTEGRITY

A change in legislation, regulations or a court decision rendering one or more clauses of these General Conditions of Sale null and void shall not affect the validity of these General Terms and Conditions of Sale. Such a change or observation could in no way allow the Customer not to respect these General Terms and Conditions of Sale. If a condition was not explicitly mentioned, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France. Relations between the Leora company and the Customer are governed exclusively by these conditions to the exclusion of any other condition appearing on the larucheleora.com site.

Article 15 - DURATION AND APPLICABILITY 

These Conditions apply for the entire duration of the online services offered by Leora. They can be modified at any time by Leora. The applicable Conditions are those in force on the date of registration of the order.

Article 16 - TERRITORIALITY AND APPLICABLE LAW

16.1 Contract language

These General Terms and conditions of Sale are written in French and in English. In any case, including in the event that they are translated into one or more additional foreign languages, only the French text shall prevail in the event of a dispute.

16.2 Applicable law

Sales of Leora products are subject to French law. In the case of a particular Customer, any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Leora and the Customer, even in the event of multiple defendants, will be, in the absence of amicable agreement, the exclusive jurisdiction of the court of the Customer's domicile. In the case of a professional Client, any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Leora and the Client, even in the event of multiple defendants, will be, failing amicable agreement, the exclusive jurisdiction of the courts of Bordeaux, France.

Article 17 - SPONSORSHIP AND REFERRALS

Leora offers gift certificates to reward referrals of people introducing our brand to new people. By creating his account on the Leora site, the godchild fills in the "invited by" section with the email of his Leora account. The godfather receives a gift voucher of 20€ for the first purchase of each godchild.

The conditions are as follows: the sponsorship must allow the brand to be discovered by a person who did not know it before.

The following actions are not allowed:

- sponsor the same sponsee twice, with 2 different sponsors or the same sponsor. On the other hand, a sponsor can sponsor several sponseees

- sponsor yourself or a member of your household with the same postal address, the same telephone or the same email

- sponsor 2 people living in the same household, with the same postal address, the same telephone or the same email

- delete their existing account in order to re-create one with a sponsor

moreover, for the sponsorship to be valid, the accounts of both the sponsor and the sponsee must be complete (billing details, delivery, telephone, email)

Leora reserves the right to remove the sponsorship of any person who would seek to violate the spirit of sponsorship, namely, to introduce the brand to a new person. This can be by sponsoring yourself and having it delivered to a parent for example, or any other means.

The gift voucher is issued 17 days after the purchase of your referral, once the withdrawal period has elapsed. It is valid for 1 year from its date of publication on the entire site, except for shipping costs. It is possible to use several vouchers for the same order.

Appendix

Withdrawal form

(to be completed by the Customer and sent by Registered mail with return receipt, within a maximum period of 14 days following the date of conclusion of the service contract)